The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Getaway
“The room was perfectly sized for two, beautifully decorated, and the bed was incredibly comfortable, making our stay a real delight.” view full review
Exceptional Breakfast
“The breakfast spread was truly exceptional, offering a variety of fresh and delicious options to start the day off right.” view full review
Prompt Room Service
“The room service was consistently lovely and delivered on time. There was only one minor delay, but it didn't affect our experience.” view full review
Stylish Atmosphere
“I loved the modern and clean decor in the living area; it created such a welcoming atmosphere that made me feel right at home.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Children's pool
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Rooftop pool
Beach umbrellas
Sun loungers
Sun terrace
Leisure/ TV room
Room features
Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Corner Boulevard And Twilight Drive,
Durban,
South Africa,
4321,
KwaZulu-Natal
Map view
street view
Corner Boulevard And Twilight Drive,
Durban,
South Africa,
4321,
KwaZulu-Natal
City landmarks
Beach
uMhlanga Main Beach
2.1
km
Lighthouse
uMhlanga Lighthouse
2.2
km
Harbour
Whalebone Pier
2.1
km
4 Umhlanga Rocks off the M
Natal Shark Board
1.8
km
Shopping Area
The Crescent
790 m
16 Chartwell Drive
Africa Art Gallery
2.3
km
Event hall
Kwazulu-Natal Sharks Board Maritime Centre of Excellence
710 m
Shopping Area
Outlet Park
640 m
Mall
The Crescent Shopping Centre
750 m
Gym
Mount Edgecombe Country Club
2.1
km
14 Chartwell Drive Shop 5b
Makiwa Gallery
1.9
km
Shopping Area
Cornubia Mall
1.7
km
Mall
Granada Square
1.8
km
Nature reserve
Umhlanga Lagoon Nature Reserve
3.0
km
Beach
Bronze Beach
2.5
km
Night club
Raffles Night Club
2.0
km
Unit 205 Granada Square
Mindgame Escape
2.4
km
Hawaan
Hawaan Forest
2.7
km
22 Gordon Dr
Annies Self Catering
2.7
km
8 Montreal Road Glen Anil
Ramakrishna Centre of South Africa
5.1
km
70 Marine Drive
Umhlanga Rocks Promenade
6.4
km
Nearby
1 Palm Blvd G240
Wavepark Gateway
140 m
Mall
Gateway Theatre of Shopping
550 m
Palm Boulevard
500 m
Park
Chris Saunders Park
280 m
Restaurants
Krispy Kreme
650 m
1 Palm Boulevard
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Friendly staff
Stunning rooms
Limited dining options
Service could improve
7.4/10
Very good
Rooms
7.3
Location
9.0
Service
8.4
Dining
6.3
Guest reviews
7.4/10
based on 15 reviews
8.5
8.5/10 based on 5262 reviews
Brian
United States,
August
2024
7.6/10
I stayed at the hotel which is in a perfect location, just a few minutes' walk from the mall. The rooms were spacious and had all the needed amenities, but unfortunately, my sleep was interrupted by some noisy children and a crying baby. The service was quite accommodating, and I appreciated the friendly staff, especially during breakfast. The dining options were good but could use a bit more variety in fruit. Overall, it was a decent stay with some ups and downs, but still a good value for money.
Rooms
7.0
The rooms were spacious and fully equipped with all the needed facilities, though my sleep was occasionally disturbed by some noisy children and a crying baby.
Service
8.0
The service was really accommodating, with the staff always ready to assist, especially during breakfast.
Location
9.0
The location was perfect, just a few minutes' walk to the mall, which made it very convenient for shopping.
Dining
7.0
The dining was good but needs improvement with fruit quantity and selection.
Facilities
7.0
The amenities were decent, though there could be more options available.
Dennis
United States,
August
2024
7.2/10
I had a mixed experience at the hotel. On the positive side, the staff were incredibly friendly, and the location was very convenient with easy access to the mall. However, the room was missing a few essentials like a fridge and a proper window for fresh air, which made it less comfortable than I hoped. The dining experience also left something to be desired, especially regarding the coffee and breakfast communication.
Rooms
6.0
The room was clean but lacked a window for fresh air and a fridge, making it less comfortable than I'd prefer.
Service
9.0
The staff were exceptionally friendly, especially the cleaning crew who were always cheerful and helpful.
Location
8.0
The location is very convenient, directly accessible to the mall, although the abandoned amusement park nearby was a bit of an eyesore.
Dining
6.0
The dining experience was decent but the coffee was a disappointment, and there could have been clearer communication about where breakfast was served.
Facilities
7.0
Facilities were okay, but I expected a little more given the pricing.
Troy
United States,
July
2024
8.2/10
I had a pleasant stay at this hotel, enjoying the clean and tidy rooms with a nice layout, although the lack of a separate bathroom was a bit inconvenient. The staff were incredibly friendly and helpful, which made my experience even better. The location is fantastic, just a short walk to shopping and dining options. However, I wish the breakfast had a bit more variety and the Wi-Fi wasn't an extra charge.
Rooms
7.0
The rooms were very neat and clean, though the setup was a bit unusual with the sink in the bedroom and a cubicle for the shower and toilet.
Service
9.0
From the security to the cleaning staff, everyone was super friendly and ready to assist with any questions. Their cocktail-making skills were impressive too!
Location
10.0
The hotel's location was great, within walking distance to Gateway Mall and various restaurants. Plus, I felt secure parking my car there.
Dining
8.0
Breakfast was decent with a good variety of food, although I would have liked to see even more options during my five mornings there.
Facilities
7.0
The hotel had nice amenities, but a more extensive facilities option could greatly enhance the experience.
Carl
United States,
July
2024
7.4/10
I had a mixed experience at this hotel. The location is really convenient, close to everything I needed. The rooms were modern and clean, but they had some dust issues that were hard to overlook. The service was mostly friendly, although a few staff members could be more welcoming. Overall, it was decent value for money, but there’s definitely room for improvement.
Rooms
7.0
The rooms are beautifully modern and well-maintained, but I noticed they were quite dusty on arrival.
Service
8.0
For the most part, the staff was out of this world friendly and attentive, taking great care of us. However, I did experience some early morning interruptions from housekeeping.
Location
9.0
The location is perfect for my needs, being right next to the mall and very convenient for getting around the city.
Dining
6.0
The dining options were pretty standard and didn't quite exceed my expectations like I had hoped.
Facilities
7.0
The facilities were nice, but I felt there could be more amenities to enhance my stay.
Bryan
United States,
July
2024
6.0/10
My stay at the hotel had its highs and lows. The staff went above and beyond to ensure I had a great experience, and the rooms, while unique, felt a bit outdated. The location wasn't very appealing, and the dining options left a lot to be desired. Overall, it was a decent stay but not without its issues.
Rooms
6.0
The rooms had a unique charm but definitely need a revamp and some repairs. They were comfortable but lacked functionality, which was a bit frustrating.
Service
10.0
The service was fantastic! The staff really went the extra mile, helping me navigate the area and even getting into my car to show me where to park. It made a confusing situation much easier.
Location
5.0
The location left much to be desired; it felt dull and impersonal, with a nearby mall that looked rundown. It's a bit far from the beach, which was disappointing.
Dining
5.0
Dining was decidedly average. I had issues with breakfast not being arranged properly for my spouse, which was frustrating considering it was part of the booking.
Facilities
5.0
The facilities were okay but could use some more attention and modern upgrades to improve the overall experience.
Kathryn
United States,
July
2024
8.2/10
I had a pleasant stay at this hotel, especially thanks to its great location and friendly staff. The rooms were cozy and comfortable, which added to the overall experience. While the dining options could use a bit of improvement, everything else made it a good value for money. The added convenience of nearby attractions was a huge plus!
Rooms
9.0
The room was cozy, featuring a comfy couch for watching TV, a coffee maker, and a mini fridge. It really felt like a great place to unwind after a long day.
Service
9.0
The service was excellent. I appreciated the continuous friendly interactions with the staff, from the front desk to the cleaning crew.
Location
10.0
The location was fantastic! I felt completely safe and loved being within walking distance of the Gateway Mall and several great restaurants.
Dining
6.0
The dining options were just average, and I wish there were more choices for breakfast.
Facilities
7.0
While the amenities were nice, I think they could enhance the variety of dining choices and perhaps add more recreational facilities.
Jane
United States,
July
2024
7.8/10
During my stay, I found the hotel to have a warm and friendly atmosphere, with a location that made accessing the Gateway Mall incredibly easy. The rooms were spacious and clean, but a bit outdated and in need of some upgrades. The dining options were decent, though somewhat repetitive. Overall, it was a good value for money, but there were clearer areas for improvement, especially in the room amenities.
Rooms
7.0
The rooms were spacious and clean but felt a bit tired and in need of an upgrade.
Service
9.0
The staff greeted me with friendly smiles and were incredibly helpful, always making sure I had everything I needed.
Location
10.0
The location was fantastic, with quick access to the Gateway Mall and close to all amenities, making it very convenient.
Dining
6.0
Dining was adequate but not very diverse, offering the same options every day, including a decent breakfast buffet.
Facilities
7.0
The facilities were okay but could use some upgrades, especially in the rooms.
Jerry
United States,
July
2024
8.6/10
I had a wonderful stay at the hotel, which had stunning and tidy rooms, perfect for lounging in comfort. The staff were incredibly friendly and responsive, making me feel welcomed throughout my visit. The location was also a highlight, with easy access to the Gateway mall for shopping and dining. However, while the service was great, I think a bit more flexibility in dining options could enhance the experience.
Rooms
9.0
The rooms were stunning and well-kept, providing the essentials we needed for a relaxing stay.
Service
9.0
Service was quick and attentive, with friendly staff that went out of their way to meet my needs.
Location
10.0
The location was fantastic, with easy access to Gateway mall for shopping and dining, plus safe parking for our car.
Dining
7.0
Dining had a good variety of food, but I really think they could benefit from expanding their options a bit more.
Facilities
8.0
The facilities were impressive and made for a comfortable stay.
Friendly staff
Limited dining options
John
United States,
June
2024
7.0/10
I had a mostly pleasant stay at this hotel which boasts a great location, being very close to shops and the beach. The rooms were generally clean and spacious, though I did notice a strong cigarette smell that was quite off-putting. On the downside, the service felt a bit strict at times, especially at the spa, and the dining experience could use improvement due to the poor service. Overall, it's a decent choice but with a few areas needing attention.
Rooms
7.0
The rooms were clean and spacious, which was nice, but unfortunately they had a strong smell of cigarette smoke, which made them feel less comfortable.
Service
6.0
The service from the waitstaff and check-in staff was friendly and helpful, but I found the spa staff to be quite strict and unfriendly.
Location
10.0
The location is fantastic, right next to Gateway Mall with plenty of shopping, entertainment, and dining options just steps away.
Dining
5.0
The dining was decent, but the service was slow and seemed understaffed, which detracted from the overall experience.
Facilities
7.0
The facilities were okay, but nothing particularly stood out as exceptional.
Jimmy
United States,
May
2024
8.0/10
The hotel has a great location, especially for shopping as it's right next to the Gateway Mall. The staff is incredibly friendly and helpful, making you feel welcome from the moment you arrive. However, the rooms can get uncomfortably cold, and the cleanliness is slightly compromised with lingering smells. Overall, it's a decent place, but there's room for improvement in the room comfort and amenities.
Rooms
6.0
The rooms were clean and comfortable, but unfortunately, they were extremely cold, so I had to ask for extra blankets multiple times. There was also an odd smell that seemed like a mix of cigarette smoke and cleaning products.
Service
9.0
The service here was exceptional; the staff really went out of their way to be friendly and caring. They made sure to assist with any issues I had.
Location
10.0
Location-wise, this hotel is perfect, being right next to the Gateway shopping center. It’s super convenient to shop until late and simply walk back to the hotel.
Dining
8.0
The dining experience was really good with a wide variety of options. I especially enjoyed the breakfast, although I wish there was a bit more variety.
Facilities
7.0
The facilities were decent and well-maintained, which made my stay relaxing.
Gregory
United States,
May
2024
7.6/10
The hotel has a fantastic location with direct access to the Gateway shopping Centre, making it very convenient for shopping and dining. The rooms are spacious and the bed was exceptionally comfortable, but I did miss having a fridge. The service was generally excellent, especially the staff who guided us to the parking area, but there were moments when assistance felt a bit reluctant. On a downside, the noise from the busy road made it difficult to sleep at times.
Rooms
7.0
The rooms were spacious and the bed was very comfortable, but it lacked a fridge which would have been helpful.
Service
9.0
Overall, the service was excellent, with staff being friendly and proactive. They even got into our car to guide us to the hotel parking bays, which can be confusing for first-time guests.
Location
8.0
The location is great with direct access to the Gateway shopping Centre, providing easy access to a mall with plenty of options for dining and shopping.
Dining
7.0
The dining experience was nice, although I was hoping for more variety, like waffles or pancakes during breakfast.
Facilities
7.0
The hotel has a good range of amenities, but I didn't get a chance to fully explore all the facilities during my stay.
Karen
United States,
May
2024
8.2/10
I had a pleasant stay at this hotel, which offers spacious and clean rooms at a great value compared to pricier options in Durban. The location is a major plus, being close to Gateway Mall and the beach. However, the service could use some improvement as it varied quite a bit. Overall, it’s a nice spot for anyone looking for comfort and convenience without breaking the bank.
Rooms
9.0
The rooms are clean and quite spacious, definitely a great value in comparison to other 5-star hotels in the area.
Service
7.0
I found the staff to be mostly friendly and helpful, although there were moments when they seemed a bit unprofessional.
Location
10.0
The location is fantastic, right next to Gateway Mall which makes shopping and dining super convenient.
Dining
7.0
The dining options were good, though they did get a bit repetitive if you're staying for several days.
Facilities
8.0
The hotel facilities are decent, and I appreciated the well-maintained pool area.
Phillip
United States,
April
2024
7.0/10
The hotel has some great points, especially the friendly staff and spacious rooms that are quite comfortable. However, the outdated decor and limited dining options really stood out as areas needing improvement. The location was convenient next to a shopping center, which is a plus, but the overall atmosphere felt a bit dull.
Rooms
7.0
The rooms are spacious and comfortable, offering plenty of storage and workspace. However, they look outdated and could use a refresh.
Service
9.0
The service was exceptional, with friendly staff always ready to assist. They quickly sorted out my air conditioning issues, which I really appreciated.
Location
8.0
The hotel's location is convenient as it’s attached to a shopping center, making it easy to access various stores and dining options.
Dining
5.0
While the dining was decent, the variety and quality have declined compared to my previous visits. I would love to see more options at breakfast.
Facilities
6.0
The facilities could be improved as well, feeling a bit tired and in need of upgrades.
Spacious rooms
Outdated decor
George
United States,
April
2024
6.6/10
My stay was mixed; the hotel is very neatly kept and the location is fantastic, right by my favorite shopping destination. However, the service was inconsistent, with some staff showing friendliness while others were a bit irritable. The noise levels in the rooms were also a downside, especially with some noisy children during the night. Overall, it's decent but not without its quirks.
Rooms
7.0
The rooms were very neat and of reasonable size, but we had some disturbances with noisy children and a crying baby nearby, which impacted our rest.
Service
6.0
Service was a bit of a mixed bag; while some staff members were very friendly and helpful, others seemed unfriendly and irritable. It's not ideal for a relaxing stay when feeling scrutinized.
Location
9.0
The location is perfect, with quick and easy access to the Gateway Mall, which I loved! However, finding the entrance to the parking bay was a bit tricky.
Dining
5.0
The dining experience had potential, but the options weren't very diverse, especially for halaal-friendly dishes.
Facilities
6.0
Facilities seemed fine, but the TV in our room wasn’t working properly, and the channels were limited, which was disappointing.
John
United States,
March
2024
8.0/10
I had a pleasant stay at the hotel, which boasts a great location near the Gateway mall and various restaurants. The rooms were neat and provided a delicious breakfast, but I noticed they could use a little revamp. The staff were incredibly friendly and helpful, which added to the positive experience. However, the dining options could use some improvement. Overall, it was a good value for money.
Rooms
8.0
The rooms were very neat, and I enjoyed a delicious breakfast each morning.
Service
9.0
The staff were efficient and knowledgeable, and everyone was very welcoming, which made my stay enjoyable.
Location
10.0
The location is fantastic as it is very close to the Gateway shopping center, making it convenient for dining and shopping.
Dining
6.0
The dining experience was nice, but it felt a bit average overall, and a shake-up in the menu would be beneficial.
Facilities
7.0
The hotel had good facilities, but they could use a bit more modern touch.